fk888 Privacy Policy

This Privacy Policy ("Policy") describes how fk888 ("fk888", "we", "us", "our") collects, uses, stores, discloses, and protects personal data submitted by users ("you", "Player") of the fk888 online casino and sports betting platform accessible at https://fk888.pro (the "Platform"). This Policy forms part of the agreement between you and fk888 and should be read alongside the Terms and Conditions and the Responsible Gaming Policy.

By registering an account, depositing funds, or otherwise using the fk888 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform. Players under the age of 21 are not permitted to use the fk888 Platform, and fk888 does not knowingly collect data from persons under 21 years of age.

Your Privacy at a Glance

1Who We Are and Scope of This Policy

fk888 operates the online casino and sports betting platform at https://fk888.pro, offering services including cricket betting, live casino games, slots, and crash games, with payment processing supported via bKash, Nagad, Rocket, and selected bank transfer methods. This Policy applies to all personal data collected through the Platform, including data collected via account registration, deposits, withdrawals, gameplay sessions, customer support interactions, and promotional participation.

This Policy governs fk888's role as a data controller — the entity that determines why and how personal data is processed. When fk888 shares your data with third-party service providers such as payment processors or game suppliers, those parties act as data processors under fk888's instructions and are contractually bound to handle your data in accordance with this Policy.

2Personal Data We Collect

fk888 collects only the personal data necessary to provide the Platform's services, comply with our legal and compliance obligations, and protect the integrity of the Platform. The categories of personal data we collect are set out below.

Data Collected Directly from You

• Identity data: full legal name, date of birth, and nationality as provided at registration or during KYC verification.
• Contact data: Bangladesh mobile phone number and email address used to create and manage your account.
• Financial data: records of deposits, withdrawals, and transaction amounts. fk888 does not store raw payment method credentials such as bKash PINs or bank account passwords. Payment processing is handled exclusively by certified third-party payment providers.
• KYC documentation: government-issued photo identification (e.g. Bangladesh National Identity Card or passport) and, where applicable, supporting documents submitted to verify your identity and payment method ownership.
• Communications data: records of messages exchanged with fk888 customer support, including chat transcripts and email correspondence, which may be retained for quality assurance and dispute resolution purposes.

Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information. This data is used for fraud detection, platform security, and to optimise the Platform's performance on your device.
• Usage data: pages visited, games played, session duration, betting history, and interactions with promotional content. This data is used for platform improvement, personalisation of your experience, and responsible gaming monitoring.
• Cookies and similar technologies: fk888 uses session cookies and persistent cookies to maintain your login session, remember your preferences, and collect aggregated analytics data. You may manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.
• Geolocation data: approximate geolocation derived from your IP address. fk888 does not collect precise GPS-level location data. IP-based geolocation is used solely for fraud prevention and to apply appropriate regional settings.

3How We Use Your Personal Data

fk888 processes your personal data for the following purposes, each of which has a legal basis as described alongside it:

• Account creation and management: to register your account, verify your identity, enable login access, and maintain the accuracy of your profile. Legal basis: performance of contract.
• Processing deposits and withdrawals: to process financial transactions via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate financial records of your account. Legal basis: performance of contract.
• KYC and fraud prevention: to verify your identity, confirm your age (21+), comply with anti-money laundering obligations, detect and investigate fraudulent activity, and protect both players and the Platform from financial crime. Legal basis: legal obligation and legitimate interests.
• Responsible gaming monitoring: to monitor gaming patterns and account activity for signs of problem gambling, to apply deposit limits or self-exclusion requests, and to send responsible gaming reminders where appropriate. Legal basis: legitimate interests and legal obligation.
• Marketing and promotional communications: to send you offers, promotions, and updates about fk888 services, including BPL and IPL cricket betting promotions, new slot releases, and seasonal campaigns, where you have opted in to receive them. Legal basis: consent.
• Customer support: to respond to your enquiries, complaints, and requests, and to maintain records of communications for quality assurance and dispute resolution purposes. Legal basis: performance of contract and legitimate interests.

fk888 does not use your personal data for automated individual decision-making that produces significant legal or similarly significant effects without human oversight. Automated fraud-detection flags are always reviewed by a member of the fk888 compliance team before any account action is taken.

4How We Share Your Personal Data

fk888 does not sell your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

Payment Processors

• Transaction data is shared with certified payment service providers including bKash, Nagad, Rocket, and supported bank transfer services for the sole purpose of processing your deposits and withdrawals. These providers are bound by their own privacy and security standards and process your financial data under contractual data processing agreements with fk888.
• Game Suppliers and Platform Technology Providers
• Technical session data and game round records may be shared with game suppliers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming for the purposes of game operation, dispute resolution, RNG audit compliance, and platform integration. These parties act as data processors under fk888's instructions.

Legal and Regulatory Disclosure

• fk888 may disclose your personal data to law enforcement agencies, regulators, courts, or other public authorities where required by applicable law, a court order, or a lawful regulatory direction. In such cases, fk888 will disclose only the minimum data necessary to comply with the legal requirement.
• Fraud and Anti-Money Laundering Compliance
• In cases where fk888 has reasonable grounds to suspect fraud, money laundering, or a breach of these Terms, relevant account data may be shared with payment providers, fraud prevention databases, or relevant authorities to investigate and prevent financial crime.

5Data Retention

fk888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or compliance obligations. The following retention periods apply as a general guide:

• Account and transaction records: retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later, to comply with financial record-keeping obligations.
• KYC documentation: retained for a minimum of 5 years from the date of account closure, in line with anti-money laundering record-keeping requirements.
• Customer support communications: retained for 2 years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing preferences and consent records: retained for the duration of your account plus 1 year after account closure, to demonstrate compliance with consent obligations.

6Data Security

fk888 implements a layered approach to data security, applying both technical and organisational measures appropriate to the sensitivity of the personal data we hold. Our security framework includes the following safeguards:

• SSL/TLS encryption: all data transmitted between your device and the fk888 Platform is protected by industry-standard SSL/TLS encryption, ensuring that your credentials, financial data, and personal information cannot be intercepted in transit.
• Access controls: access to personal data held by fk888 is restricted to authorised personnel who have a legitimate need to access it for the purposes described in this Policy. All staff with access to personal data are subject to confidentiality obligations.
• Secure storage of KYC documents: identity documents submitted for KYC verification are stored in encrypted form in access-controlled storage environments. They are not shared beyond what is necessary for verification purposes.
• Incident response: fk888 maintains an internal data breach response procedure. In the event of a data security incident that poses a risk to your personal data, fk888 will take prompt action to contain the incident and will notify affected players in accordance with applicable obligations.

Despite the security measures described above, no data transmission over the internet or electronic storage system is completely secure. fk888 cannot guarantee the absolute security of data transmitted to or from the Platform. Players are responsible for maintaining the confidentiality of their own account credentials and for notifying fk888 support immediately if they suspect unauthorised access to their account.

7Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to the personal data fk888 holds about you. To exercise any of these rights, please contact fk888 support at [email protected] with your full name, registered mobile number, and a description of your request. fk888 will respond within a reasonable timeframe and may require you to verify your identity before processing your request.

Rights You Hold

• Right of access: you may request a copy of the personal data fk888 holds about you, along with information about how and why it is being processed.
• Right to rectification: if any personal data fk888 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: in certain circumstances, you may request that fk888 delete the personal data it holds about you. Note that fk888 may be required to retain certain data to comply with legal obligations (such as anti-money laundering record-keeping requirements) even after you have requested erasure.
• Right to withdraw consent: where fk888 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

fk888 will not discriminate against any player for exercising their data rights. Exercising your data rights will not affect your ability to use the Platform, subject to any data that must be retained for legal compliance or the operation of your account.

8Cookies Policy

fk888 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by your browser when you visit the Platform. fk888 uses the following categories of cookies: (a) strictly necessary cookies, which are required for the Platform to function and cannot be disabled; (b) functional cookies, which remember your preferences such as language settings and preferred payment method; and (c) analytics cookies, which collect aggregated usage data to help fk888 understand how the Platform is used and how it can be improved.

fk888 does not use third-party advertising or behavioural tracking cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect Platform functionality and may prevent you from logging in or completing transactions.

9Third-Party Links and Services

The fk888 Platform may contain references to third-party services, including payment providers (bKash, Nagad, Rocket) and game suppliers. Where your use of the Platform involves interaction with a third-party service, the privacy practices of that third party are governed by their own privacy policies and are not covered by this Policy. fk888 encourages players to review the privacy policies of any third-party services they interact with.

• fk888 is not responsible for the privacy practices or the content of any third-party website, application, or service. Links or references to third-party services on the fk888 Platform do not constitute fk888's endorsement of those services or their privacy practices.
• fk888 conducts due diligence on all third-party service providers before engaging them, including assessing their data security practices. All third-party providers who process personal data on fk888's behalf are required to enter into data processing agreements confirming that they will handle personal data in accordance with applicable standards.
• fk888 does not use social media tracking pixels or share player data with social media platforms for advertising targeting purposes.
• All third-party payment providers used by fk888 (bKash, Nagad, Rocket) are regulated financial institutions operating under applicable Bangladeshi financial regulations. fk888 verifies that these providers maintain appropriate security certifications before processing any player transactions through them.
• If fk888 undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, fk888 will take reasonable steps to ensure that your personal data continues to be treated in accordance with this Policy.

fk888 does not transfer personal data to countries outside the player's region except where required by the operational requirements of certified game suppliers or payment providers. In any such case, fk888 ensures that appropriate contractual safeguards are in place to protect your data during the transfer.

10Children and Minors

The fk888 Platform is strictly intended for persons aged 21 years and above. fk888 does not knowingly collect, process, or retain personal data from any person under the age of 21. Registration on fk888 requires the player to confirm that they are aged 21 or above. If fk888 discovers that personal data has been collected from a person under 21, it will immediately close the account and securely delete all associated personal data.

If you are a parent or guardian and believe that a minor in your care has registered an account on fk888 or provided personal data to fk888 without your knowledge, please contact fk888 support immediately at [email protected]. fk888 will take immediate action to close the account and delete the associated data upon verification of the report.

11Changes to This Privacy Policy

fk888 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, fk888 will endeavour to notify registered players via the contact details associated with their account. The updated Policy will be published on the Platform with a revised effective date.

• It is your responsibility to review this Policy periodically to stay informed of any changes. Continued use of the Platform after an updated Policy has been published constitutes your acceptance of the revised Privacy Policy.
• If you disagree with any changes to this Policy, you must cease using the Platform and may request account closure by contacting fk888 support at [email protected].
• Previous versions of this Privacy Policy are archived and available on request by contacting fk888 support. fk888 will clearly communicate the effective date of the current version at the top of this page.
• fk888 treats all privacy-related requests with confidentiality. Information submitted in connection with a data rights request will be used solely for the purpose of processing that request and will not be used for any other purpose.

fk888 will not charge a fee for handling data subject access requests in ordinary circumstances. If a request is manifestly unfounded or excessive, fk888 reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided to the requester.

12Governing Law

This Privacy Policy is governed by applicable law. fk888 operates the Platform as an online entertainment service. It is the player's responsibility to ensure that accessing and using the fk888 Platform is lawful in their jurisdiction.

Any dispute or claim arising out of or in connection with this Privacy Policy shall be subject to the dispute resolution provisions set out in the fk888 Terms and Conditions. Players are encouraged to contact fk888 support in the first instance to seek informal resolution of any privacy-related concern.

13Amendments to This Policy

fk888 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. All amendments will be published on this page with an updated effective date. Where changes are material, fk888 will make reasonable efforts to notify registered players directly.

Your continued use of the fk888 Platform following the publication of any amendment to this Policy constitutes your agreement to the updated terms. If you do not agree to the revised Policy, you should stop using the Platform and contact fk888 support to request account closure.

14Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fk888 handles your personal data, please contact our support team. We are available 24/7 and treat all privacy enquiries with care and confidentiality.

Email (plain text only, not a clickable link): [email protected]